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Getting Started
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Security: No secrets or API keys in tickets

Category: Getting Started

Do not include sensitive information in support tickets.Examples: confidential values, access codes, private strings, credentials, signing material. You can share: request-id timestamp (PT) + time...

How to share a request-id for faster debugging

Category: Getting Started

A request-id helps us trace your request quickly. Please include: request-id timestamp (PT) + timezone endpoint/feature expected vs actual result any visible error text

Support hours (PT) and response targets

Category: Getting Started

Support Hours: Business Hours (Pacific Time) Response targets (first response): P0: ≤ 1 hour P1: ≤ 8 hours P2 / P3: ≤ 3 business days Resolution targets: P0: ≤ 8 hours P1: ≤ 16 hours P2:...

Billing & cancellation policy (no refunds)

Category: Getting Started

Billing is subscription-based. Policy: No refunds You may cancel anytime Cancellation takes effect at the end of the current billing cycle (service remains active until then) If you need billi...